We’ve designed this Policy to tell you how we collect, use, disclose, store, protect and share your personal information, as well as how you can request access and correct your personal information. We hope you find it fair and easy to follow.
To deliver outstanding electrical services, we ask you to provide us with personal information from time to time, including when you ask us to complete work for you. We believe it’s not only important but fair that you know how we handle your information.
We collect, use, disclose and otherwise handle all personal information in accordance with New Zealand law which includes the Privacy Act 2020.
In this Policy:
- “we”, “our”, “us” and “Pye” means Pye Electrical Limited.
- “you” means you, including:
- our customer;
- a prospective customer;
- an employee or contractor whose employer or client is our customer;
- a user of our products, services and/or website
WHEN THIS POLICY APPLIES
This Policy applies whenever you:
- contact us or we contact you;
- use our products/services (including websites and apps); and
- otherwise provide us with your personal information.
WHAT IS PERSONAL INFORMATION
Personal information is any information that can be used to identify you. For example:
- your contact details (such as your name, phone number, physical address, email address);
- your debit/credit card and bank account details;
- your passport and driver licence details;
- alternative contact details;
- employment details;
- information that you provide us when you call, email, or otherwise communicate with us;
- your billing information including purchase and payment history;
- technical and service information
WHEN WE COLLECT PERSONAL INFORMATION
We collect information about you when you (without limitation):
- visit our website;
- complete our contact us form;
- respond to surveys;
- when you contact us or when we contact you
We will generally only collect your personal information directly from you. We may however on occasion:
- collect and purchase information about you from third parties such as credit reference agencies, marketing agencies, and/or information aggregators where we reasonably believe you’ve authorised us to do so or if you’ve authorised the relevant third party to share your information with us; and
WHEN PERSONAL INFORMATION ISN’T PROVIDED
If you choose not to provide information we request we may not be able to provide you with our products and services.
How do we use your personal information?
We hold and use the information we collect for a number of purposes, including:
- Processing application forms
- Carrying out credit checking and credit scoring/reporting;
- Billing you;
- Providing and assisting you with product(s) or service(s) you request;
- Providing you with information on product(s) and service(s) we think you might like. When we get in touch via email or text, you agree that these marketing messages from us don’t need to include an option to unsubscribe in the message;
- Responding and following up on any queries, complaints or requests you might have made, and other issues;
- Conducting surveys;
- Develop and improving our products and services; and
You agree that we and our agents may send you marketing messages, electronic or otherwise, about (amongst other things) special offers, and other promotions, and which we consider may be of interest to you. You may unsubscribe from receiving marketing messages from us and our agents at any time by getting in touch via our ‘Contact Us’ webpage, or using the unsubscribe facility located in the relevant marketing email. Once we receive your request, we will take you off our marketing list.
PERSONAL INFORMATION DISCLOSURE
We may disclose your information to trusted third parties (some of whom may be located outside of New Zealand) for the purpose(s) (or directly related purpose(s)) outlined above under the section “how do we use your personal information”. These third parties may include:
- Suppliers whose products and services support our service(s), or product(s);
- Agents, contractors and advisers;
- Credit reference/credit reporting agencies who may share your information with other organisations and who may keep a record of the searches we make against your name;
- Debt collection agencies or companies, in order to collect any money owing by you in respect of an unpaid bills;
- If someone else pays for your service(s) or product(s);
- Persons we are legally obliged to provide your information to, including law enforcement agencies (such as the police, or the Serious Fraud Office), emergency services, government departments and regulatory authorities, as well as any person or organisation authorised to obtain your information in accordance with the Privacy Act 2020;
- Any of our potential or actual assignees or transferees, such as a potential purchaser of our business;
- Other people who you specifically request we share your account information with.
INFORMATION STORAGE
We store personal information in the cloud (online) using our third-party cloud service provider(s). This may result in your personal information being stored outside New Zealand, such as Australia
SECURITY
The security of your information is very important to us. We apply strict security measures and follow industry standards to keep your personal information secure and safeguarded against unauthorised access, use and disclosure.
HANDLING DATA BREACHES
We follow industry best practice and work very hard and to ensure the information we hold is secure. If we become aware of a data breach, we will respond in accordance with our obligations under the Privacy Act 2020. Depending on the nature of the privacy breach, we may get in touch with you, report to the Privacy Commissioner and/or report the breach publicly.
HOW LONG WE KEEP INFORMATION
Generally, we only keep your personal information for as long as it’s needed. More specifically:
- We keep billing records for seven years.
- If you’re a customer, we may continue to hold, use and share your information after our agreement with you ends, and you stop being a customer. We do this so that that we can support warranty issues, support product recalls and better support you in the future.
REQUESTING ACCESS OR CHANGES TO INFORMATION
You can access personal information that we hold about you by contacting us. Our preference is that you contact us in writing info@pyeelectrical.co.nz. If the information held by us is inaccurate, incomplete or not up to date, you may ask us to correct the information. Before processing your request, we‘ll contact you to verify your identity, confirm your request and advise of any charges that may apply. Occasionally, we may withhold information on one of the grounds set out in the Privacy Act 2020. If we do not make the correction you are seeking to your personal information, you have the right to provide us with a statement of the correction you are seeking to your information, and request that we attach that statement to your information.
CHANGES TO THIS POLICY
We may need to amend the terms of this Policy if our practices change. If we do so, we will post the updated version on our website (at www.pyeelectrical.co.nz/privacy-policy). We will provide you with two weeks’ notice of any changes on our website. If the changes are significant, we may also advise you directly. We encourage you to check this site regularly.
CONTACT US
If you have any questions regarding this Policy, you can contact us at info@pyeelectrical.co.nz. We will respond to you as soon as reasonably practicable.